Chat Continuity
Platform Features

Chat Continuity

The same conversation stays alive across web, app, and user context.

Chat Continuity preserves the thread, context, and live memory across surfaces so users do not have to restart every time they move.

Example prompt

I started on the site. I want the same flow to continue inside the app.

User impact

Users feel one continuous system that respects what already happened in the conversation.

Capabilities

chat.thread_memory

Thread memory

Keeps the conversation line itself as a continuous experience.

Goal

Prevent resets on every return.

chat.cross_surface_handoff

Cross-surface handoff

Moves the same conversation between web, app, and user entry points.

Goal

Preserve continuity across every touchpoint.

chat.workflow_persistence

Workflow persistence

Keeps open process state, follow-up questions, and progress intact.

Goal

Let a real conversation continue over time.

Where it lives in the product

WebsiteAppThreadsContext memory

Related skills